Overview
You have 14 days from the date you receive your order to request a return. After 14 days, we’re unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging, with tags attached where applicable
- Accompanied by your order number or proof of purchase
Non-returnable items
For hygiene reasons, the following items cannot be returned unless defective:
- Swimwear and wetsuits with the hygiene liner removed
- Earplugs, nose clips, and other items that contact the body directly
- Gift cards
How to start a return
Email us at info@sea-spirit.shop with your order number and the item(s) you’d like to return. We’ll confirm eligibility and send you return instructions.
Return shipping
You’re responsible for the cost of return shipping, and we recommend using a trackable shipping method — we can’t guarantee we’ll receive an item sent without tracking. If your item arrived defective or damaged, or we shipped the wrong item, we’ll cover return shipping instead.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds are issued to your original payment method; please allow your bank or card provider some time to post the credit after we process it.
Exchanges
Need a different size or color instead of a refund? Mention it when you email us and we’ll do our best to accommodate, subject to stock availability.
Questions
Reach out any time at info@sea-spirit.shop.